Legal notice

Seller

Lake Pocket Inc.

Representative

Yuna Ko

Address

2-30-16 Hatchobori, Chuo-ku, Tokyo, Japan

Phone Number

+81-3-6820-6482

Email Address

no369@lakepo.com

Customer Support Hours

Weekdays (excluding public holidays) 10:00–18:00

Pricing

All prices listed are in Japanese Yen and include consumption tax.

Shipping Fees

Domestic (excluding Okinawa and remote islands): ¥550 flat rate
Okinawa and remote islands: ¥880
International shipping fees vary by destination

Additional Fees

No additional fees apply beyond the above.

Delivery Time

Domestic orders: Delivered within 2–7 days after purchase
International orders: Delivered within 7–10 days after purchase

Payment Methods & Timing

Credit card / Bank transfer / Digital wallets (PayPay, MerPay)

Return Policy

We do not accept returns.
If your item is defective or damaged, we will accept exchanges only. Please contact us within 7 days of delivery.

Refund Policy

We do not accept returns or exchanges due to customer preference.
However, in the case of defective or incorrect items, we will accept returns or exchanges if you contact us within 14 days of receiving the product.

Return Shipping Policy

Need help?

Frequently Asked Questions

Shipping Policy

If all items in your order are in stock at our warehouse, your order will be shipped within 7 days after confirmation and once the items have arrived at the warehouse.

If your order includes multiple items and some are not yet available (such as pre-order items), all items will be shipped together once everything has arrived at the warehouse.

Shipping within Japan (excluding Okinawa) is a flat rate of ¥550 (tax included). Shipping to Okinawa is a flat rate of ¥880 (tax included).

International shipping fees vary depending on the destination country or region and will be automatically calculated and displayed at checkout.

We do not accept requests for specific shipping carriers or delivery methods.

Please note that delivery may be delayed due to weather conditions, traffic, or other unforeseen circumstances.

Changes to the shipping address or order details after placing an order are generally not accepted.

Return Policy

We do not accept returns or exchanges due to customer preference.

However, in the case of defective, damaged, or incorrect items, we will accept returns or exchanges if you contact us within 14 days of receiving your order.

Email Adress: no369@lakepo.com

We will respond within 2–3 business days (excluding weekends and holidays).